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Tutorial playback issues

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Hi Everyone,

We are aware that some of you are experiencing issues with the playback of our video tutorials. We apologize for any inconvenience this may cause. We have identified the issue as being related to the video player we are currently using. We are working on a fix and expect to have the issue resolved shortly.

We thank you for your patience and understanding.

Clear Skies,

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As a workaround in the meantime, you can use a simple trick (if you're not afraid of using Dev tools in Chrome):

1. Install a Chrome plugin called Native HLS Playback: https://chrome.google.com/webstore/detail/native-hls-playback/emnphkkblegpebimobpbekeedfgemhof

2. Once on the page with a video tutorial, open Dev tools in Chrome (if you don't know what I mean, then you shouldn't do it 😉 ) and run the following one line: 

document.querySelector("#main-video_html5_api source").src

3. This will give you the currently played video URL (it's only available to logged in users, of course) displayed on console. Right click on it and say Open in New Tab and you can play the video with no issues (handled by the streaming plugin Native HLS Playback).

Once TL update their player, of course, skip all of the above and enjoy the great tutorials.

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  • 2 weeks later...

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